Litigation and tone of voice

Our tone of voice when talking to our patients can influence the likelihood of litigation. If our voice sounds dominant, we are more likely to be sued, than if our voice is less dominant and more concerned.

The most corrosive tone of voice that we can assume is a dominant tone. We must be careful to communicate respect for our patients through our tone of voice.

Blink by Malcom Gladwell

Denture Blog 58

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