Putting myself in the patient’s shoes

I always try to listen to understand the patient in all circumstances. This can be difficult if I feel that the patient is criticising me directly and my lizard brain (amygdala) is provoking me. In these circumstances, I try to be compassionate towards my thoughts and the patient.

Understanding the patient’s concern fully is not enough. The patient has to know that I understand their concern too.

Denture Blog 28

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