Putting myself in the patient’s shoes
I always try to listen to understand the patient in all circumstances. This can be difficult if I feel that the patient is criticising me directly and my lizard brain (amygdala) is provoking me. In these circumstances, I try to be compassionate towards my thoughts and the patient.
Understanding the patient’s concern fully is not enough. The patient has to know that I understand their concern too.
Denture Blog 28
Subscribe to my Newsletter and Blog please email education@finlaysutton.co.uk
