I learn a great deal about my body language, facial expressions and general communication with my patients through watching video recordings of my interactions.

The videos, made with patients’ consent, provide immediate feedback which is sometimes uncomfortable. I am surprised how much I frown, look serious and avoid eye contact. This must be off putting for a patient, particularly when many are anxious about being “at the dentist”.

The recordings make me mindful of and help me improve all aspects of my patient communication.

Denture Blog 40

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