Why Kindness May Matter More Than Skill - VLOG

Dear friends and colleagues,

I’ve just recorded a short extra Vlog I’d love you to watch.

It’s a personal reflection called:
“Kindness from the dentist is more important than technical skill.”

Over the years, I’ve come to realise that what truly matters to patients often isn’t just how clever we are with our hands – it’s how we make them feel.
(If you're short on time, I talk about this at 1:05 in the video!)

Whether you're a dentist, CDT, technician, or student – I hope this resonates.